FAQS

Once your order has been despatched, you will receive an email confirmation with tracking details.

UK orders are typically delivered within 1–3 working days. Store collection can take up to 3 working days. International delivery times vary depending on destination and the service selected at checkout.

During busy promotional or sale periods, or if your order requires alterations such as hemming, please allow an additional 2 working days.

If your tracking shows your parcel as delivered, we recommend checking around your property, with neighbours or household members, and reviewing any delivery notifications provided by the courier.

If you are still unable to locate your order, please contact Customer Services who will be happy to advise.

Your order will be sent via a reputable, fully tracked courier service.

• UK & Northern Ireland: £7, delivered within 1–3 working days.
• Click & Collect: Free, available within up to 3 working days.
• International: Delivery options, times and costs are shown at checkout.

Please note that during busy promotional periods, or if your order requires alterations, delivery may take an additional 2 working days.

We are unable to ship to PO Box addresses.

Tax and duty vary depending on your delivery destination.

• United Kingdom: Prices for goods delivered within the UK are inclusive of VAT at 20%.
• United States: Prices shown on the USA website are exclusive of UK VAT. Import duties and taxes are not included and will be requested by the courier before delivery.
• Europe and International: UK VAT has been deducted from the retail price shown. Depending on your location, duties and taxes may be prepaid at checkout or requested by the courier before delivery.

We are unable to advise on the exact amount of any local import duties or taxes and would recommend contacting your local customs office or tax authority before placing an order.

Please note that duties and taxes are non-refundable, as these charges are outside of our control. If a parcel is returned due to customs charges being higher than expected, we reserve the right to deduct any costs incurred from your refund.

Items must be returned within 30 days in an unworn and resaleable condition.

Please return your goods along with your completed returns form to:

Customer Service
Cordings
20 Glenmore Business Park
Colebrook Way
Andover
Hampshire
SP10 3GZ
United Kingdom

You may also return items to our Piccadilly store. Please ensure your returns form is completed, as all refunds are processed by our Customer Services team at our distribution centre.

You are responsible for the cost of returning goods to us. For your own protection, we recommend using a tracked or recorded delivery service.

For international returns, please ensure all paperwork is completed correctly. For US returns, it is important to state the reason for export as “British Return Goods” on both the paperwork and the outer packaging to avoid unnecessary customs charges.

If you do not have your returns form, please contact Customer Services and we will be happy to provide a copy.

We are able to offer exchanges on UK orders, subject to stock availability.

For international orders, we are unable to offer direct exchanges. We would recommend returning the item for a refund and placing a new order.

Once your return has been received, refunds are processed within 5 working days. During busy or promotional periods, please allow up to an additional 2 working days for processing.

Refunds will be issued to your original payment method.

Please note that postage costs are non-refundable.

Yes. The majority of our trousers are supplied with an unfinished inside leg, typically measuring approximately 37 inches.

We would recommend ordering trousers unhemmed and trying them on first. Once you are satisfied with the fit, a local tailor will be able to hem them to your preferred length.

If you are unsure, our team in the Piccadilly store will be happy to measure you in person.

To determine your correct inside leg measurement, we recommend measuring a pair of well-fitting trousers rather than measuring your body.

Lay the trousers flat and measure from the crotch, where the seams meet, to the bottom of the leg.

If you are unsure, we would recommend ordering unhemmed and having the trousers altered once you are happy with the fit.

We offer a selection of alterations online, including trouser hemming, zip fly conversion and velvet collars on covert coats.

If you are unsure about sizing, we recommend trying garments unaltered first. Alterations can then be carried out either by us or by a local tailor once you are confident in the fit.

Please note that once an item has been altered, it is no longer eligible for return or exchange unless faulty or not as described.

Some of our classic men’s trousers, including corduroy and moleskin styles, have approximately 1½ inches in the centre back seam to allow the seat to be let out. This is also available on our men’s city suits.

Our city suits are sold as a two-piece set, with the trousers sized 6 inches smaller than the jacket chest size. For example, a 40 inch jacket is supplied with a 34 inch trouser.

Regrettably, we are unable to split suit sets to accommodate different sizes.

Some suits do have matching single trousers available separately, which may be helpful when choosing the most suitable option.

The trousers can typically be taken in or let out by approximately 1 inch. We would recommend trying the suit on first and then visiting our store or a local tailor for fitting advice.

Please note that once a suit has been altered, it is no longer eligible for return or exchange unless faulty or not as described.

Our men’s shirts are designed in a traditional country style, with a fuller cut through the body and sleeves to allow ease of movement. They feature long tails designed to stay tucked in, along with a single left-hand breast pocket.

Shirts are sized by neck circumference in inches and are intentionally more generous than many contemporary shirt styles. We would not describe them as tailored or slim fitting.

All of our shirts are made from the same block, so sizing is consistent across the range. Sleeve length is approximately 36 inches, measured from the centre back neck, across the shoulder and down to the cuff.

Some customers who prefer a shorter sleeve do choose to have them adjusted locally by their own tailor. We are also able to offer this alteration in person at our Piccadilly store.

We appreciate that this style will not suit everyone, particularly those looking for a slimmer fit or multiple sleeve length options.

If an item has a size chart, this can be found on the product page.

In general, we would describe our clothing as having a classic fit.

Our trousers are designed to measure true to size in inches. For example, if your waist measures 34 inches at the natural waist, a size 34 would be the correct size to take.

The same applies to our jackets. If your chest measures 40 inches, a size 40 jacket would be the correct size.

Our coats are designed to be worn over a jacket, so you do not need to size up. If you prefer a slightly slimmer fit, or do not intend to wear tailoring or heavier knitwear underneath, you may wish to consider taking a size down.

If you are unsure which size to choose or would like more detailed advice on fit, please contact Customer Services or visit our Piccadilly store, where our team will be happy to assist.

We accept most major credit and debit cards, as well as PayPal, Apple Pay and Google Pay.

All card payments are subject to validation checks and authorisation by the card issuer. In some cases, you may be asked to complete additional security checks such as 3D Secure.

We are also able to take payment over the phone or via bank transfer. Please allow time for these payments to clear before dispatch.

No, you can check out as a guest.

Creating an account allows for a faster checkout experience and enables you to view your order history, manage your details and save items to your wishlist.

Our website displays stock held at both our dispatch centre in Hampshire and our London store.

If you are planning to visit the store to view a particular item, we recommend using the “Check in Store Stock” function on the product page or contacting Customer Services in advance to avoid disappointment.