Delivery & Returns
3 - 5 working days
All deliveries are by DHL on an Express service.
Please allow an additional 2 working days on all destinations if you require hemming or alterations or if you order during Sale periods.
Please note: You will not be charged UK tax, however duties & taxes will be requested by the courier on behalf of the US Government during import into the USA. These costs are non-refundable by Cordings as they are out of our control.
If any parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any cost we incur.
Calculated at checkout
Our International orders are processed by our shipping partner, Global E. This allows you to shop in your selected currency, shipping rates varies on destination and shown at checkout.
International Standard Delivery: Calculated at Checkout by road up to 5 working days
International Express Delivery: Calculated at Checkout by air 2 - 4 working days
Please Enquire
British Forces Posted Overseas: please contact our Customer Service team to enquire.
N/A
We are unable to ship to PO Boxes.
Items must be returned within 30 days and in an unworn and resaleable condition. Any time after this, we will issue a credit note to the value of the goods.
Please send goods along with your return form to:
Customer Service
Cordings
20 Glenmore Business Park
Colebrook Way
Andover
Hampshire
SP10 3GZ
United Kingdom
Please note: You are responsible for the costs of returning goods to us within 30 days. We advise that you use a local post office rather than an expensive courier to return your parcel on a recorded service. Once received, we process all refunds within 5 working days of delivery, you will be refunded the cost of the items returned to your original payment method. Please kindly note that postage costs are a non-refundable cost that the business has already incurred with the courier. Items excluded from our goodwill returns policy include gift cards, altered/hemmed items (including trousers that have been hemmed or changed to a zip fly, covert coats with velvet collar), boxer shorts and socks.
Please be sure to state the reason for export as ‘BRITISH RETURN GOODS’ on the paperwork and write it on the outside of the package too. This is very important as it prevents you, the customer, from being charged any import duty or tax on goods that are being returned to the UK for exchange or refund. Customer Returns can get held by UK Customs due to incorrect labelling, this results in substantial import charges and in some cases goods being returned to the sender (you). We are unable to accept or refund any such costs associated with return goods levied by customs or carriers.
If you require a new Return/Exchange form please download it here.
Items must be returned within 30 days and in an unworn and resaleable condition. Any time after this, we will issue a credit note to the value of the goods.
Returns are processed within 7 days of receipt and will be confirmed via email and credited to the original payment method.
We are unable to exchange International or European orders. Please return the goods to us for a full refund and place a new order for the items you’d prefer.
If you have pre-paid local government tax and duties, please kindly note that Government Customs Authorities do not refund tax and duties if an item is returned for a refund. Therefore, these fees are non-refundable and will be deducted from your refund. All charges are available to view and can be sent on request. This excludes Canadian shoppers, who are eligible for a full refund on Duties & Taxes on returns.
Please click here to return an item.
